Thank you for choosing Suchan Pastisserie Pastry. To provide you with the freshest experience, our products are handled differently depending on whether they are custom-crafted or pre-made. Please review our guidelines below:
1. Custom & Made-to-Order Cakes
Because these items are designed specifically for your event, ingredients are secured and labor is allocated well in advance.
Any requests to change the design, flavor, or date must be submitted at least 5 days prior to scheduled fulfillment.
Once preparation has begun, orders are locked. If you need to cancel, your request will undergo a formal review by our management team. Suchan Pastisserie Pastry holds final decision-making authority. If a resolution is approved, third-party payment gateway transaction fees and any labor/ingredient costs already incurred will be deducted from the final amount issued.
2. Pre-Made & Frozen Items
These items are prepared in advance and held in specialized cold storage until fulfillment.
You may request a cancellation or modification for pre-made/frozen items up to 2days before your scheduled pickup or delivery time.
All approved cancellations for pre-made items are handled at the sole discretion of Suchan Pastisserie Pastry. Please note that a full return of funds is not available; the transaction fees incurred at checkout will be deducted from the final issued amount.
3. Delivery, Dispatch, & Fulfillment Changes
Once a transaction has been processed, all logistics, dispatch routes, and courier slots are immediately reserved.
If you pay for delivery and later choose to collect your order in person, please notify us as soon as possible. Because delivery bookings are finalized upon checkout, a monetary return of the delivery fee is not available.
At the sole discretion of management, the value of the paid delivery fee may be exchanged for alternative store products during your pickup. If the selected product value exceeds the original delivery fee, the difference must be settled prior to collection. Unused portions of the delivery fee value cannot be carried over as cash.
Orders cannot be modified, redirected, or cancelled once they have been prepared for dispatch or are actively out for delivery.
If a delivery cannot be completed due to incorrect address details provided at checkout, or if no recipient is available to receive the perishable goods, the transaction remains fully completed. Re-delivery may be subject to additional administrative and courier fees.
4. Perishable Goods General Notice
As all our products are fresh, perishable food items, we cannot accept physical returns or offer modifications once the product has left our facility or been accepted upon delivery.
For any questions or to request an order review, please contact us immediately at suchanmy@gmail.com or +6012 9169361.
